bet77 Privacy Policy

bet77 is an online sports betting and casino platform operating at bet77.lol, serving players based in Pakistan. References to "bet77", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the bet77 platform and its affiliated entities responsible for processing the personal data of registered players.

bet77 acts as the data controller in respect of the personal information you provide when registering an account, making deposits and withdrawals, placing bets, playing casino games, or contacting our support team. As data controller, bet77 determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

bet77 collects the following categories of personal data from players, depending on the nature of your interaction with the Platform:

Identity & Contact Data

Financial Data

Technical & Usage Data

KYC & Verification Data

bet77 does not collect sensitive personal data such as biometric data for identification purposes beyond what is strictly required for KYC compliance, racial or ethnic origin, religious beliefs, or health information, unless you voluntarily provide such information in the context of a responsible gaming support interaction.

bet77 collects personal data through the following channels and mechanisms:

• Direct Submission: Information you provide when creating your bet77 account, completing KYC verification, making deposits or withdrawals, contacting support, completing responsible gaming forms, or responding to surveys and promotions.
• Automated Collection: Technical and usage data collected automatically when you visit the bet77 Platform, including through cookies, server logs, and similar tracking technologies. This includes your IP address, the pages you visit, the bets you place, and the games you play.
• Payment Processors: Financial transaction data received from payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard when you initiate a deposit or withdrawal through these services.
• Identity Verification Providers: Results of identity and age verification checks conducted by third-party KYC service providers on behalf of bet77 as part of our regulatory compliance obligations.
• Fraud Prevention Services: Risk signals and device fingerprint data received from fraud detection services used to protect the Platform and its players from unauthorised access and financial crime.
• Publicly Available Sources: In limited circumstances, bet77 may supplement the data you have provided with information available from publicly accessible sources, for example to verify address details or to conduct sanctions screening.

bet77 processes your personal data only where there is a clear and lawful basis for doing so. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis relied upon:

bet77 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: We share necessary financial and identity data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• KYC & Identity Verification Providers: Your identity documents and verification data are shared with accredited third-party KYC providers to fulfil our age verification and anti-money laundering obligations.
• Game Software Providers: Certain technical data (such as session identifiers and bet amounts) may be shared with certified game providers whose titles appear on bet77 Casino, solely for the purpose of delivering and recording gameplay.
• Fraud Prevention & Security Services: Device fingerprint data, IP addresses, and transaction patterns may be shared with fraud detection services to identify and prevent financial crime and platform abuse.
• Regulatory Authorities: bet77 may disclose personal data to licensing authorities, financial intelligence units, or other competent regulators where required by applicable law or by the terms of our operating licence.
• Law Enforcement: Where required by a valid court order, warrant, or other lawful authority, bet77 may disclose personal data to law enforcement agencies. We will challenge any requests we believe to be unlawful or disproportionate.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bet77's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any changes to how your data is processed.

bet77 uses cookies and similar tracking technologies to operate the Platform effectively, understand how players use the site, and deliver a personalised experience. The following types of cookies are used:

• Strictly Necessary Cookies: These are essential to the functioning of the bet77 Platform. They enable you to log in, maintain your session, and use core features such as the betting slip and account dashboard. These cookies cannot be disabled without significantly impairing the functionality of the Platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players navigate the Platform — which pages are visited most, where players encounter errors, and how long sessions typically last. This data is used to improve the Platform experience. No personally identifiable information is collected through these cookies.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, or previously viewed markets — to provide a more personalised experience on return visits.
• Security Cookies: Used to authenticate users, detect fraudulent session activity, and prevent cross-site request forgery attacks. These are essential for maintaining the security of your account.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the bet77 Platform and may prevent you from accessing certain features. A cookie preference centre is available via the Platform's cookie notice banner.

bet77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with your bet77 account is retained for the full duration of your account's active status, plus any applicable post-closure retention period.
• Post-Closure Retention: Following account closure, bet77 retains identity, financial, and transaction records for a period of five (5) years in compliance with anti-money laundering regulations and our licensing obligations. This period may be extended if an investigation is ongoing.
• KYC Documents: Identity verification documents (including CNIC scans and selfies) are retained for five (5) years following account closure, in line with AML regulatory requirements.
• Support Communications: Records of customer support interactions are retained for three (3) years following the last interaction, to support dispute resolution and quality assurance purposes.
• Marketing Data: If you have consented to receive marketing communications, your marketing preferences are retained until you withdraw your consent or request deletion of your data.
• Technical Logs: Server logs and security event data are retained for a maximum of twelve (12) months for security monitoring and fraud investigation purposes.

Once the applicable retention period has elapsed, your personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

bet77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your browser or device and bet77's servers is encrypted using industry-standard TLS encryption. The padlock icon in your browser confirms this connection is secure.
• Encrypted Data Storage: Sensitive data fields — including payment details and identity document data — are encrypted at rest using AES-256 encryption within bet77's database infrastructure.
• Access Controls: Access to personal data within bet77's internal systems is restricted on a strict need-to-know basis. All staff members who access personal data are subject to confidentiality obligations and undergo data protection training.
• Multi-Factor Authentication: Administrative access to bet77's internal data systems requires multi-factor authentication. We recommend that players also enable two-factor authentication on their bet77 accounts for additional protection.
• Security Monitoring: bet77 operates continuous security monitoring of its infrastructure to detect and respond to suspicious activity, intrusion attempts, and potential data breaches in real time.
• Third-Party Security Audits: bet77's platform security is periodically reviewed by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.

As a player whose personal data is processed by bet77, you have the following rights in relation to that data. These rights can be exercised by contacting our support team at the email address provided in Section 14:

bet77 will respond to all verifiable data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights unless requests are manifestly unfounded or excessive.

The bet77 Platform is strictly intended for persons aged 21 years and above. bet77 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. The minimum age requirement is enforced through mandatory age verification during account registration and through periodic re-verification checks.

If bet77 discovers or is notified that it has inadvertently collected personal data from an individual who is under 21 years of age, it will immediately suspend that account, delete all associated personal data, and void any financial transactions conducted on that account.

bet77 may send you promotional communications — including bonus offers, PSL season promotions, new game announcements, and platform updates — by email or in-platform notification. These communications are sent only where you have provided explicit consent at registration or at a later point through your account preferences.

You may opt out of receiving marketing communications from bet77 at any time by:

• Clicking the "unsubscribe" link included in any marketing email from bet77;
• Updating your communication preferences within your bet77 account settings; or
• Contacting bet77 support directly and requesting removal from marketing lists.

Please note that opting out of marketing communications does not affect transactional communications — you will continue to receive essential account communications such as deposit confirmations, withdrawal notifications, account security alerts, and important policy updates regardless of your marketing preferences.

bet77 does not share your contact details with third-party marketers. All marketing communications are sent by bet77 directly and relate only to bet77 products and promotions.

bet77 operates globally and some of its service providers — including KYC verification platforms, fraud detection services, and cloud infrastructure providers — may process your personal data outside Pakistan. Where such international transfers occur, bet77 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection laws.

Safeguards used to protect internationally transferred data include:

• Standard contractual clauses approved by the relevant data protection authority, incorporated into contracts with all third-party processors handling international data transfers;
• Transfer only to processors located in jurisdictions that have been assessed as providing an adequate level of data protection; and
• Additional technical safeguards such as end-to-end encryption applied to data before transfer, wherever technically feasible.

You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting bet77 support.

bet77 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. The date at the top of this page indicates when this Privacy Policy was last revised.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — bet77 will notify registered players via email and through a prominent notice on the Platform before the revised policy takes effect. We will not apply material changes retroactively without your consent where consent is required by law.

Archived versions of previous Privacy Policies are available upon request from our support team, so you can always review what policy was in effect at any particular point in time.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to raise a privacy concern, or need to report a suspected data breach, please contact the bet77 privacy team using the details below:

When submitting a data rights request, please include your full name, the email address registered to your bet77 account, and a clear description of the right you wish to exercise or the concern you are raising. This will help our team process your request as efficiently as possible.